--- title: "Email Notifications" canonical: https://customerscanvas.com/docs/cc6/email-notifications.htm archived: true applies_to: - product: "Customer's Canvas On-Premises" - product: "Design Editor" versions: ["6.15.0", "6.x (may differ)"] --- **You’re viewing outdated documentation.** [View the latest Customer’s Canvas On-Premises documentation](https://customerscanvas.com/docs/on-premises/). # Email Notifications **Applies to:** Customer's Canvas On-Premises; Design Editor 6.15.0, 6.x (may differ) · **Archived documentation** When your users are unable to open the editor due to initialization errors, you can receive email notifications to be aware of this. Customer's Canvas allows you to send messages about initialization errors and missing designs, mockups, or fonts. To enable email notifications, you need the following setup: 1. Specify your email in the **IssueNotificationEmail** key in `~\Configuration\AppSettings.config`. 2. Configure your mail service in `~\Configuration\email\mail.config`. 3. Add your details to `~\Configuration\email\MailTemplate.txt` or leave this file as is. ## Configuring Your Mail Service Customer's Canvas contains configuration files specifying the email notifications in the `~\Configuration\email\` folder. If you open `~\Configuration\email\mail.config`, you can find the following configuration parameters. ```xml smtp.example.com 465 true Login noreply@example.com [LOGIN] [PASSWORD] MailTemplate.txt ``` Here, you need to specify your SMTP server and port number. In the **AuthMethod** parameter, you can specify either a **Login**, **Auto**, or **None** authentication type on your SMTP server. If **AuthMethod** differs from **None**, you need to specify a **Login** and **Password**. The **From** parameter is an email address that appears as a sender in the notifications. You can also enable Secure Sockets Layer. **TemplateFileName** refers to a template defining the content of notifications. By default, this is the `MailTemplate.txt` file in plain text without markup. You can use two placeholders in these notifications: **[TIMESTAMP]** and **[MESSAGE]**. The message describes details about the error that has occurred. When you open this file, you can see the following default template. ``` [TIMESTAMP]: [MESSAGE] ``` The subjects of emails are not configurable. Customer's Canvas specifies error types in the subjects. ## Example Emails If initialization errors occur, Customer's Canvas sends emails in the following formats. - Missing design files ``` Subject: Customer's Canvas - failed to load due to missing design/mockup Content: 1 May 2018 13:42:18 PM -07:00: Customer's Canvas failed to load due to a missing design file: unknown ``` - Missing fonts were substituted ``` Subject: Customer's Canvas - missing fonts are replaced with default fonts Content: 1 May 2018 13:48:2 PM -07:00: Customer's Canvas failed to load due to missing font(s). Customer's Canvas was unable to find the following font(s): MetroScript, PeoniPro used in the following design(s): FancyCard.psd The editor loaded default fonts instead of the missing fonts which may cause the product(s) to look incorrectly. ``` - Missing fonts were not substituted ``` Subject: Customer's Canvas - failed to load due to missing font(s) Content: 1 May 2018 13:49:40 PM -07:00: Customer's Canvas was unable to find the following font(s): MetroScript, PeoniPro used in the following design(s): FancyCard.psd ``` - Other server errors ``` Subject: Customer's Canvas - failed to load due to a server error Content: 1 May 2018 13:51:34 PM -07:00: Customer's Canvas failed to load due to a server-side exception. The error details are the following: Exception: One or more errors occurred. Inner exception: The media format is not supported. Call stack: ... Request data: ... ``` ## See Also ### Manual - [Web.config](https://customerscanvas.com/docs/cc6/web-config.htm.md)