---
title: "Working with projects | Customer's Canvas Hub"
canonical: "https://customerscanvas.com/docs/hub/printer-guide/projects/working-with-projects/"
---

# Working with projects

> Learn how to browse, search, and open projects, fix designs, and change statuses.

In this article, you will learn what operations you can perform on your projects in Customer's Canvas.

## Browsing projects

As previously mentioned, a new project automatically appears in the Customer's Canvas application after the order is submitted in your e-commerce platform. Once it appears, you can start working with projects.

[Sign in](https://customerscanvas.com/docs/hub/admin-guide/login.md) to your Customer's Canvas account and click the **Projects** tab. You will see a list of projects. If you would like to narrow down this list, you can filter it by date or status. For example, to display only new projects, click the **Status** drop-down list and select **New**. You can also sort the projects by clicking the column headers.

![Filtering projects by status](./images/filter.png)

To remove the filters, click **Reset**.

## Searching for projects

If you know the order number associated with the necessary project or the project ID, then you can use a search box to find the project. Another way to select the project you need is using the customer name.

![Searching projects](./images/search.png)

## Opening a project page

To open the **Project** page displaying the details, click the desired project in the list. 

Then, if you click the order number on the project page, you will be redirected to the Orders section in your e-commerce platform. This way, you can verify that the project matches the order.

There are three tabs on the project page:
- General
- Jobs
- Results

On the **General** tab, the **Order info** contains information about the customer, e-commerce platform being used, the creation date, and the modification date. The **Item** section includes the essential data you will need to fulfill the project. First, you will see a personalized design that you can open in the Design Editor.
Next, you can find the quantity of items.

![The General sections.](./images/order-item.png)

The **Jobs** tab contains pipeline details describing how an order from e-commerce system or your custom storefront was processed. You can read more about pipelines in the [Pipelines](https://customerscanvas.com/docs/hub/printer-guide/pipelines.md) section.

![The Jobs sections.](./images/order-jobs.png)

From the **Results** tab, you can download hi-res print files. 

![The Results section](./images/pipeline-result.png)

## Fixing mistakes in user's designs

Before you start fulfilling the order, we recommend you ensure that the data is correct by checking the resulting PDF file. If you find out that the customer has made a mistake like a misprint or another obvious error, then you can easily fix it without disturbing the client.
Just click **Open in editor**, correct the errors, and save the changes. Then you can download the PDF file again to make sure the changes are applied.

:::note
If you are operating in the Queued rendering mode and need to fix the design after the job is finished, you should restart it, otherwise, the changes will not be applied.
:::

If the personalization workflow does not involve the creation of a design file, such as during a preflight check, then there will be no **Open in editor** button, and the only available option is to **Download** the print file.

## Changing the project status 

As a store admin, you will need to change the project status in several cases. For example, when you have checked the design file and made sure that everything is correct, the project can be sent to print. To do so, just click the **To Work** button, and the project status will change to **Active**.

If you are unable to fulfill the order for some reason and want to refuse it, click the **Reject** button, and the project status will switch to **Rejected**.

![Changing project statuses](./images/change-status.png)

## Downloading a print file

There are two ways how you may receive a print file - on-demand rendering and queued rendering. When you work in the _On demand rendering_ mode, on the **Results** tab, you will see the **Download** button near the link to the resulting PDF file. If your workflow includes further manipulations with the print file, then you may use the _Queued rendering_ mode. In this case, to download the proper print file, you may need to refer to the **Job** interface. 

You can learn about it in more detail in the [Downloading print files](https://customerscanvas.com/docs/hub/printer-guide/projects/downloading-print-files.md) article.