---
title: "Troubleshooting | Customer's Canvas On-Premises"
canonical: "https://customerscanvas.com/docs/on-premises/design-editor/it-ops/troubleshooting/"
---

# Troubleshooting

> If you face a problem while working with Customer's Canvas or setting it up, find a solution in these articles:

- [How to find logs](https://customerscanvas.com/docs/on-premises/design-editor/it-ops/troubleshooting/logs.md)
- [Deployment issues](https://customerscanvas.com/docs/on-premises/design-editor/it-ops/troubleshooting/deployment-issues.md)
- [Starts slowly after being idle](https://customerscanvas.com/docs/on-premises/design-editor/it-ops/troubleshooting/slow-start.md)
- [Loading issues](https://customerscanvas.com/docs/on-premises/design-editor/it-ops/troubleshooting/loading.md)
- [Data folder issues](https://customerscanvas.com/docs/on-premises/design-editor/it-ops/troubleshooting/data-folder-issues.md)
- [Rendering issues](https://customerscanvas.com/docs/on-premises/design-editor/it-ops/troubleshooting/rendering.md)
- [Web API issues](https://customerscanvas.com/docs/on-premises/design-editor/it-ops/troubleshooting/web-api.md)

If none of these articles help, contact [our support team](https://customerscanvas.com/account/cases/add).

When submitting a case, send us a URL linking to your product. If you are sending a design, attach the used fonts as well.

Also, you may be asked to provide a HAR file with network activity logs. To create a HAR file in your browser:

1. Open Developer tools (`F12` on Windows and Linux, or `Cmd` + `Opt` + `I` on macOS).
2. Navigate to the **Network** tab.
3. Reproduce the problem.
4. Right-click one of the action requests.
5. In the context menu, click **Save all as HAR**.