---
title: "Data folder issues | Customer's Canvas On-Premises"
canonical: "https://customerscanvas.com/docs/on-premises/design-editor/it-ops/troubleshooting/data-folder-issues/"
---

# Data folder issues

> You copy fonts or images to your server through a file manager, but they do not show in Design Editor.

## Copied Content Does Not Show in the Editor

### Solution

1.  **Recycle the application pool (or restart IIS)**. In IIS Manager, do the following:
    1.  Open the **Application Pools** list.
    2.  Select your application pool.
    3.  Click **Recycle**.
2.  If you copy a whole folder, then additionally set the `NETWORK SERVICE` group with **Full control** permissions to the folder. For more details, refer to [Deployment to IIS](https://customerscanvas.com/docs/on-premises/design-editor/it-ops/install/new-instance.md#deployment-to-iis).

## Big Images Are Not Uploaded

You successfully upload small files but cannot upload big images to your server. Also, you may be unable to upload files which names contain spaces.

### Solution

It might be a problem with IIS server configuration. Check the **Maximum allowed content length**: in IIS Manager, double-click **Request Filtering**, and then click **Edit Feature Settings**.

![Edit request filtering settings.](images/RequestFiltering.png)

The default value is almost 30MB, which may not be enough, so set a bigger value. Also, make sure that the **Allow double escaping** option is enabled to download files which names contain a space character.

## Could Not Find a Part of Path

You moved the data folders to a network location, but receive the Could not find a part of path message.

### Solution

Set up permissions for the data folders. A user account, under which Design Editor runs in ASP.NET/IIS, must have the read/write access to the remote folders.