Loading issues

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Design Editor does not load in Firefox

The editor loads in any browser but Firefox. At the same time, no messages show.

Solution

Check if the IFRAME element containing the editor has the display:none property. In this case, Design Editor cannot load because of the Gecko engine implementation. So, set the display property to block to load it correctly.

A product loads too slowly

It takes much time to open a product when you load the editor like this:

CustomersCanvas.IframeApi.loadEditor(iframe, productDefinition, config);

And then populate the product with user data:

editor.loadUserInfo(data);

Solution

The loadUserInfo method is time-consuming. To improve the load time, we recommend that you pass the data applied in this method right into loadEditor with autoLoadUserInfo enabled.

config.userInfo = data;
config.autoLoadUserInfo = true;
CustomersCanvas.IframeApi.loadEditor(iframe, productDefinition, config);