Skip to main content
⚠️ Archived Version

You are viewing documentation for Design Editor version 7.2, which is no longer actively maintained. For the latest features and updates, please refer to the current version (7.3).

Troubleshooting

If you face a problem while working with Customer's Canvas or setting it up, you can find a solution below. If not, please contact our support team.

When submitting a case, send us a URL linking to your product. If you are sending a design, attach the used fonts as well.

Also, you may be asked to provide a HAR file with network activity logs. To create a HAR file in your browser:

  1. Open Developer tools (F12 on Windows and Linux, or Cmd + Opt + I on macOS).
  2. Navigate to the Network tab.
  3. Reproduce the problem.
  4. Right-click one of the action requests.
  5. In the context menu, click Save all as HAR.
Was this page helpful?