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⚠️ Archived Version

You are viewing documentation for Design Editor version 7.3, which is no longer actively maintained. For the latest features and updates, please refer to the current version (7.4).

Troubleshooting

Use this section to solve problems you may face when working with the Customer's Canvas JavaScript SDK or upgrading it from older versions:

note

If you encounter problems related to IT operations (for example, a slow app start or deployment issues), refer to the IT troubleshooting section.

Still have a problem​

If the information specified here does not help, feel free to contact our support team. To get more prompt and helpful support, please provide us a link to the page with your Design Editor where you have a problem. If it is not possible, please provide us a version number along with the problem description. To determine a version number:

  1. Go to a page with Design Editor.
  2. Open a developer console (press F12 or use Inspect element/Inspect menu item)
  3. In console, type CustomersCanvas.VERSION.
  4. Send over the output along with the error messages, screenshots, and other information to our support team.
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