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Troubleshooting

Use this section to solve problems you may face when working with the Customer's Canvas JavaScript SDK or upgrading it from older versions:

note

If you encounter problems related to IT operations (for example, a slow app start or deployment issues), refer to the IT troubleshooting section.

Still have a problem​

If the information specified here does not help, feel free to contact our support team. To get more prompt and helpful support, please provide us a link to the page with your Design Editor where you have a problem. If it is not possible, please provide us a version number along with the problem description. To determine a version number:

  1. Go to a page with Design Editor.
  2. Open a developer console (press F12 or use Inspect element/Inspect menu item)
  3. In console, type CustomersCanvas.VERSION.
  4. Send over the output along with the error messages, screenshots, and other information to our support team.
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