Customer's Canvas CPU cores limit

You are seeing this message because our system has detected that the server using Customer's Canvas has exceeded the allowed number of CPU cores as per our licensing agreement.

What does this mean?

Under the terms of our licensing agreement, Customer's Canvas is licensed to operate on a server with no more than twenty (20) CPU cores. This limitation is outlined in Article 1.2 of the agreement.

Why is there a CPU core limit?

The CPU core limit is in place to align with our licensing model which is designed to cater to a wide range of business needs.

What caused this error?

This error is triggered when our system detects that the server on which Customer's Canvas is running has more than 20 CPU cores. This could be due to a recent hardware upgrade or a configuration change on your server.

What are the next steps?

We understand that such issues can be an inconvenience, and our team is dedicated to helping you resolve this promptly. Please do not hesitate to contact us for further assistance or clarification.