Support tickets may contain private and sensitive information. We protect your information in a password-protected area of our website. However, several colleagues at the same organization often need to work on the same ticket. Tickets were previously only available for those who create them. With the latest update, it’s possible to share them with your colleagues or contractors. The process resembles online document sharing similar to Google Docs. You have two options for sharing: send an invitation via email or send a direct link to the ticket.
Please note that users must be registered in our ticket system to add messages. Unregistered users are only eligible to see the history and current status of their ticket.
