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New in Customer’s Canvas: sharing support cases

We always strive to provide the best service possible for our clients. A key component to good service is assuring that any integration issue or software glitch will be resolved as quickly as possible so our customers can avoid losing revenue if online ordering isn’t working properly. Our support ticket system is essential to giving our customers peace of mind as a quick and easy system for reporting issues and tracking the status of open tickets.

Support tickets may contain private and sensitive information. We protect your information in a password-protected area of our website. However, several colleagues at the same organization often need to work on the same ticket. Tickets were previously only available for those who create them. With the latest update, it’s possible to share them with your colleagues or contractors. The process resembles online document sharing similar to Google Docs. You have two options for sharing: send an invitation via email or send a direct link to the ticket.

share support ticket

Please note that users must be registered in our ticket system to add messages. Unregistered users are only eligible to see the history and current status of their ticket.